Just Received Your OQ Hair Wig? Here is What to Do Next
Unboxing a fresh OQ Hair package is always exciting! But before you grab the scissors to cut that lace, grab your hot comb, or head to the sink to wash it, take a quick breath.
Doing a few basic checks first will save you a world of trouble. It helps you make sure the wig is 100% right for you and keeps your options open if anything isn't quite right. Here is your quick, step-by-step game plan right after opening the box.
What to Do After Receiving Your OQ Hair Wig
1. Do a First Inspection (Before You Alter Anything!)
Before you do anything permanent, lay your unit out on a clean flat surface and give it a quick once-over:
Check the Specs: Is the length, texture, hair density, and lace type exactly what you ordered?
Inspect the Cap Lace: Is the lace intact with no tears? Are the elastic bands, combs, and tracks securely stitched?
Feel the Hair: Give it a gentle run through with your fingers. Is it soft and clean?
The golden rule: Do not cut the lace, wash the hair, bleach the knots, trim the hairline, or throw any glue on it until you are 100% sure you’re keeping it. Once you alter that lace or put product in it, you usually can't return or exchange it.
2. Is It Normal for a New Wig to Shed, Look Flat, or Have a Light Smell?
Yes, totally! When you first pull your wig out of that hair net, don't panic if you notice a few minor things:
A Few Loose Strands: Getting 2 or 3 stray hairs when you first finger-comb it is completely normal. That’s just leftover hair from the manufacturing and trimming process, not actual shedding.
Flatter Than Expected: Being squished inside a silk bag and shipping box for days will flatten curls or press down straight styles. Give it a good shake, put it on a wig stand, and let it bounce back.
A Mild Factory Scent: OQ Hair units are pre-cleaned and sanitized before packing, so any faint scent you catch is just from that conditioning process and transit. It’s super subtle and airs out fast!
Slight packaging flattening or a mild scent doesn't mean you got a bad unit—it just needs a little air to breathe.
3. How to Spot a REAL Quality Issue
While minor shipping flatness is normal, actual defects aren't. You should stop what you're doing and hit up Online Customer Service right away if you notice:
Excessive Shedding: Handfuls of hair coming out with just a gentle finger-comb.
Damaged Lace or Cap: Rips in the lace, unraveling tracks, or broken straps right out of the box.
Wrong Unit Sent: You ordered a 24-inch deep wave wig but got an 18-inch Burmese curly wig.
If you see an issue: Stop immediately! Don't cut the lace or wash it. Snap 3 or 4 clear photos/videos showing the issue, the untouched lace, the inside cap, and your order tag so support can fix it for you fast.
4. Test the Fit Get Ready for the Install!
Put the unit on your head with the lace still intact over your braid down to test the fit:
Align the front with your natural hairline and check if the ear tabs sit comfortably without digging in.
Adjust the back straps or inner elastic band until it feels snug and secure.
Make sure your natural hair is braided down flat or slicked down under a wig cap so you get an accurate feel for the size.
The best part? OQ Hair all human hair wigs come pre-cleaned, sanitized, and ready to wear straight out of the box! You don't have to stress about a full deep wash before your very first install unless you just want to.
Final Words
Taking five minutes to inspect the hair and check the cap fit keeps your money safe and guarantees you end up with a flawless look. Once you’re in love with what you see, go ahead—cut that lace, melt it down seamless, and show off your gorgeous new OQ Hair install!
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