Jul 31, 2023

Frequently Asked Questions about OQ Hair

About Us

oq hair wigs

Q1: Why Choose OQ Hair Wigs and Hair Extensions?

A: OQ Hair has its own factory which has professional manufacturers with delicate crafts and rich experienced workers. All the hair products of OQ Brand are made of 100% virgin human hair from donators with well-cared healthy hair, we promise not to use any animal or synthetic fibers. Due to the 100% human hair, you can restyle it by using heat tools such as a flat straightener, curling iron, hot combs, etc. Perming, dying, and bleaching are also available methods to design your hair as you prefer. What’s more, we offer various types of human hair wigs and extensions, ranging from long skunk stripe wigs to 613 blonde hair bundles. You can find the most edgy and fashionable hair at an affordable price and excellent quality at OQ Hair online shopping store.

Q2: How Long Does a Human Hair Wig Last?

A: Generally speaking, a well-maintained human hair wig can last for more than one year. You can learn hair care knowledge and trendy hairstyle message from OQ hair blog.

Q3: How Can I Know Which Length I Need?

A: Hi dear, you can refer to the following wig length chart to choose.

OQ Hair Wig length chart

Q4: Where Can I Know the OQ Hair Customer Review?

A: You can click the link to browse through detailed and real OQ Hair Customer Review.

Q5: What are the Shipping Policies of OQ Hair

A: Please allow 1-3 business days to process your order regardless of the shipping method selected at checkout. Typically, we ship from Monday to Saturday. After your order ships, you will receive a confirmation email with a tracking link.

Free shipping does not apply to countries in Asia, Africa, and South America where the customer pays for additional shipping. Shipping to these areas is $40. Delivery time is usually 8-15 working days.

oq hair shipment policy

Q6: Is There a Discount for Bulk Orders?

A: Yes, we do have preferential policies for bulk orders. If you want to know more details, you can contact our customer service. If you want to know more, please contact oqhairlle@outlook.com.

Q7: Can I Use Credit Card to Pay?

A: Yes, except Paypal account, we have a variety of payment methods. You can pay with Credit/Debit Card directly.

OQ Hair payment

Q8: Why are My Hair Getting Tangled?

A: This is a most common question for wig beginners, do not worry. Hair getting tangled is a normal situation, especially at the nape of the neck. The lack of regular combing, oil nourishing, product build-up, or friction between clothes and hair can all lead to wig tangled. Daily brushing with a wide-toothed comb(straight/body wave/loose wave) or finger（water wave/deep wave/kinky curly, proper hair care routine, and appropriate storage condition helps prevent tangling.

Q9: How to Maintain Human Hair Wigs

A: Here is a properly routine about maintain your wigs:

1. Wash the Wig
Fill a basin with lukewarm water and mix in the shampoo.
Immerse the wig in the water and gently swish it around. Avoid aggressive rubbing or twisting, as it can cause shedding.
Rinse the wig thoroughly with clean, lukewarm water until all shampoo residue is gone.

2. Condition the Wig
After washing, apply a quality wig conditioner to the hair. Be sure to use a product specifically formulated for human hair wigs.
Leave the conditioner on for the recommended time, usually a few minutes. Rinse the wig thoroughly with clean, lukewarm water to remove the conditioner.

3. Air Dry the Wig
Place the wig on a wig stand or wig head to air dry. This helps maintain the wig's shape and allows air to circulate through the hair.

4. Styling
Use a wide-tooth comb or a wig brush specifically designed for human hair wigs to detangle the hair gently. Start from the end and work your way up to avoid pulling. Reduce the frequency of heat styling tools like straighteners, curling irons, or blow dryers. If you must use heat styling, use a heat-protectant spray and set the tools to a low heat setting.

5. Storage
When not in use, store the wig on a wig stand or wig head to help maintain its shape and prevent tangling. Keep the wig in a clean, dry place away from direct sunlight and heat sources.